General

• When placing your order, you agree to have read and agree to the general terms and conditions of payment. 
• Van Helden Relatiegeschenken BVBA keeps itself the right to change { delivery and/or payment terms } following the expiry of the term.
• If you receive items that you did not order, please inform Van Helden Relatiegeschenken BVBA. 
• Inaccuracies of information should also be reported immediately.

Offers and establishment of agreements

• An offer or quotation from Van Helden Relatiegeschenken BVBA is not binding and it serves only as an invitation to place an order by the client.
• An agreement is only concluded if and insofar Van Helden Relatiegeschenken BVBA accepts an order from the client, in writing or by Van Helden Relatiegeschenken BVBA is implemented, unless the client prove by other means that Van Helden Relatiegeschenken BVBA has fully and unconditionally accepted the order of the client. If Van Helden Relatiegeschenken BVBA performs any request before full agreement on the price and payment terms, the client will pay Van Helden Relatiegeschenken BVBA for it in accordance with applicable rates from Van Helden Relatiegeschenken BVBA. 

Prices

• All prices Van Helden Relatiegeschenken BVBA are expressed in Euros (VAT excluded), unless otherwise stated. (Printing) tests, the cost of packaging, shipping, the cost of import and export duties and excise taxes, and all (other) levies or taxes imposed or levied in respect of any performance are included in the prise, unless the latest version of Van Helden Relatiegeschenken BVBA's, brochures, price lists or other promotional material or unless otherwise expressly agreed.

Setup costs

• € 33,50 per item ordered, per print color and per text, unless otherwise stated. Excl. VAT.

Statutory charges

• For various articles is a legal supplement. Below is an explanation of each legal supplement that can be applied to various products from our range. If one of the surcharges applicable state than this to the graduated price on the details of the article. The supplement is included directly in the online order and quotation process.
• Environmental Contribution
  Environmental Contribution is a collection and recycling fee for batteries. The charge is € 0.1239 per battery. See: Bebat.be.
• Environmental contribution Flashlight
  Flashlight is a disposal fee for flashlights, reading lamps, all lamps with white light and all key rings with white or yellow light. The charge is € 0.075 per piece. See: Bebat.be.
• Auvibel
  Auvibel is a copy allowance in the context of copyright. All media on which music can be stored subject to Auvibel (including USB sticks and MP3, MP4 and MP5 players). The fee varies by item group and capacity (number of GB). See: Auvibel.be.
• Recupel
  Recupel is a collection and recycling fee when purchasing a new electronic device. With the income from these contributions, the collection, sorting, processing and recycling of used electrical appliances coordinated and organized. The fee varies by item group. See: Recupel.be.

Delivery

• Franco delivers to one address (ground floor) in the Netherlands. For orders with a goods amount below € 200, - we charge € 17,50.
• It is not possible to deliver the right numbers. 5% more or less delivery is allowed here. For articles from other suppliers 10% more or less delivery is allowed.

Costs of sample shipments

• We will send you a free sample to a goods value of € 5, -. Should the amount of goods exceed € 5, - we will first contact you. These costs may be credited in consultation when we receive your order. You do not have to return the sample.
• Textile products are always passed on and cannot be sent back. When a textile article when applying sample, then you agree with the fact that the article cannot be returned and that the cost of the item and the shipping cost (if any) are passed on to you.

Transport Insurance

• On all orders that we need to send, we will charge 1% of transport insurance.

Price guarantee

• Van Helden Relatiegeschenken BVBA guarantees that prices will not be increased within the duration of catalogs or leaflets, unless legal measures are necessary. At www.vanhelden.be you will always find the lowest price
• Van Helden Relatiegeschenken BVBA is not liable for any misprints.

Cancellation

• If the customer cancels of changes the order in whole or parts of the order after receiving the order confirmation, the customer is required to compensate 25% of the order value, with a view to the implementation of the agreement (preparations, orders from third parties, storage, etc.). After the agreement of the printing sample, Van Helden Relatiegeschenken BVBA may charge 100% of the order value.
• Cancellation by the client must be made in writing to Van Helden Relatiegeschenken BVBA.

Message

• Van Helden Relatiegeschenken BVBA can quickly supply from stock by high inventory levels. It can happen that an item is out of stock temporarily. In that case you will be notified. Reported delivery times are indicative and does not create any right or liability.

Privacy

• To serve you with the best service and competitive offers, your personal and/or business information will be included in the customer system of Van Helden Relatiegeschenken BVBA. 
• If you do not want this to happen, you can let us simply know by: e-mail info@vanhelden.be or by contacting our sales advisors: 014 - 427 101. Moreover we use your information to perform the contract and risk management. You are entitled to access and correct your information.

Privacy on the Internet

• Your (temporary) IP address will be automatically recognized, when you visit the website www.vanhelden.be. This data will only be stored for analysis to optimize: functionality, pages visited, ordered items and content of the site.  
• Cookies are only stored on your computer in order to increase the ease of use and will not be used for any other purpose.

Email

• Van Helden Relatiegeschenken BVBA only use e-mail addresses which are specified directly. Uw email address will be used for marketing or service purposes. 
• If you do not want this to happen, you can let us simply know by: email info@vanhelden.be or by contacting our sales advisors: 014 - 427 101.
• We never provide email addresses to third parties for commercial purposes.

Other information

• We store and use all the information that you voluntarily provide through our website, for marketing and service purposes. When you provide us with your contact information through our site, you can periodically receive selective mailings and catalogs. 
• If you do not want this to happen, you can let us simply know by: email info@vanhelden.be or by contacting our sales advisors: 014 - 427 101.

Usage of your logo in brochures / internet

• It may happen that we use your personal logo (for the printing) digital (as an example logo) at the presentation of our products. Your logo can therefore be on various items in brochures, catalogs and on our website (s). Should you not wish to give permission for this, please make this known via the contact form.

Change of address

• You are required to inform Van Helden Relatiegeschenken BVBA of a change of address. As long as Van Helden Relatiegeschenken BVBA has not received a change of address, you will be deemed to be housed at the address known by Van Helden Relatiegeschenken BVBA. You will remain liable for the ordered items to the old address are delivered.

Payment

• All payments must be made no later than the last day of the agreed payment through free remittance or in cash and without offsetting and without deduction or deductions for which the day of payment credit note or other agreement of Van Helden Relatiegeschenken BVBA held by the client. If no payment has been agreed, the client will be charged the amount invoiced to him, in the currency specified on the invoice, within 21 days after the invoice date to pay Van Helden Relatiegeschenken BVBA. 
• Any objections to invoices, specifications, descriptions and prices must be notified in writing to Van Helden Relatiegeschenken BVBA within 8 days.  If this is not possible due to any cause not attributable to the client, the client shall notify its objections as soon as reasonably possible in writing to Van Helden. 
• The client is, without further notice, on any amounts not paid by the last day of the payment from that day interest equal to the then applicable statutory rate in the Netherlands.
• If the client,  after the expiry of a registered letter, has not paid the the amount due and interest, the client is obliged to compensate Van Helden Relatiegeschenken BVBA all judicial and extrajudicial costs, including reasonable attorneys' fees in proceedings or otherwise, to compensate.

Term of delivery

• The delivery period quoted by Van Helden Relatiegeschenken BVBA for products and/or period for the provision of services is based on the force at the time of concluding the contract for Van Helden Relatiegeschenken BVBA conditions and to the extent dependent on the performance of third parties, by the information provided by those third parties. The term of delivery and/or performance period will be observed as much as possible by Van Helden Relatiegeschenken BVBA

Delivery and Risk

• The delivery takes place on the ground floor of only one address, which is defined as the place from which is supplied by or on behalf Van Helden Relatiegeschenken BVBA. Delivery of the products shall be deemed to have occurred; Shipping through a commercial carrier: the transfer of the products to professional carrier; if the products are picked up by or on behalf of: by taking delivery of the products; Shipping a vehicle Van Helden Relatiegeschenken BVBA; by delivery to the specified by the principal veins. From the time of delivery the products to the customer's risk. The normal transport risk is always at the client. If necessary, the client must insure.

Ownership

• Ownership of the products, notwithstanding the actual delivery, pass to the client after it has fully, which he holds by virtue of agreement delivered or deliverables owed to Van Helden Relatiegeschenken BVBA is or will be, it also included the purchase price , possible under these Conditions or the contract surcharges, interest, taxes and fees as well as any made pursuant to such agreement or to be performed. When complete, (provisional) suspension of payments or bankruptcy client will immediately bailiff, administrator or trustee of the (property) rights of Van Helden.

Cancellation

• If the customer cancels or changes the order in whole or parts of the order after receiving the order confirmation, the customer is required to compensate 25% of the order value, with a view to the implementation of the agreement (preparations, orders from third parties, storage, etc.). After the agreement of the printing sample, A. Van Helden Relatiegeschenken B.V.  may charge 100% of the order value.
• Cancellation by the client must be made in writing to A. Van Helden Relatiegeschenken B.V. 

Intellectual property

• Copyright designed by Van Helden Relatiegeschenken BVBA, or established sketches, drawings, lithographs, plates, photographs, models, etc., remain at all times vested with her, even if the client at that an order is subject positioned and financial to be derived from its obligations have been fulfilled.

Inspection and advertising

• Client is obliged to have inspected the products immediately upon arrival at the place of destination or, if earlier, upon receipt by himself or by a third party acting on its behalf. Any complaints about defects in the products that are due to material or manufacturing defects, and differences in quantity, weight, composition or quality between the products delivered and the corresponding data on the order confirmation and / or invoice must be notified to A. Van Helden Relatiegeschenken B.V.  in writing within 8 days of arrival. Defects that could not reasonably be detected within the aforementioned period must be reported to A. Van Helden Relatiegeschenken B.V.  , in writing, immediately after discovery but no later than 30 days after arrival of the goods. The client is not allowed to return, before A. Van Helden Relatiegeschenken B.V.  has agreed in writing. Products The costs of returning are at cost of the client and the products remain his responsibility.

Warranty

• If timely and correct complained, in the reasonable judgment of Van Helden Relatiegeschenken BVBA has satisfactorily demonstrated that the products are unsound, Van Helden Relatiegeschenken BVBA will have the choice either proved to replace the defective products free of charge, upon return of the faulty products or repair the products properly. Van Helden Relatiegeschenken BVBA can also offer the client a fix grant discount on the purchase price in concert. By fulfilling one of the above-mentioned Van Helden Relatiegeschenken BVBA respect of its guarantee obligations will be fully discharged and Van Helden Relatiegeschenken BVBA will to any further (damage) compensation are held.

Liability and indemnification

• Van Helden Relatiegeschenken BVBA is not liable for any indirect damages of the client to third parties, including consequential damages (like lost revenues or profits), material damage, business or environment damage. De liability of Van Helden Relatiegeschenken BVBA against the client on any account whatsoever per event (whereby a connected series of events as one event) to the person (excluding VAT). If no contract may be designated, Van Helden Relatiegeschenken BVBA's liability is limited to the amount they receive in respect of its liability insurer. This limitation of liability shall not apply when such damage is caused by intent or gross negligence of Van Helden Relatiegeschenken BVBA or her top management personnel or that Van Helden Relatiegeschenken BVBA's liability resulting from mandatory applicable law under product.

Typesetting, printing or other tests

• The Client is obliged to move or not received by him at the request of Van Helden Relatiegeschenken BVBA, printing or other proofs carefully for errors and / or failures to check and correct it in such case expeditiously or approved return. Approval of the trials by client is an acknowledgment of the fact that Van Helden Relatiegeschenken BVBA correctly and timely carried out the work of the tests prior to the work carried out correctly and timely. Van Helden Relatiegeschenken BVBA is not liable for defects, errors and defects that have been approved by the principal or corrected proofs unnoticed. 
• Each made at the express request of the client test will be charged in addition to the agreed price, unless it is expressly agreed that the costs of these tests are included in the price.

Processing of personal data

• Personal data will be processed in a proper, careful and confidential way, observing the applicable national and international legislation and regulations, including the General Data Protection Regulation ('GDPR'). This also includes cooperating with legitimate requests from data subjects within the meaning of the GDPR.
• Furthermore, personal data will not be processed other than in a way that is compatible with the objectives for which they have been obtained and shall not be stored or processed any longer than is required.
• Suitable technical and organisational safeguards shall be put in place to ensure that personal data are protected against destruction, loss or any form of unlawful processing, taking into account the state of the art and the type of processing.
• Where applicable, the principal shall immediately on request of Van Helden Relatiegeschenken BVBA cooperate with the creation of a contract to be provided by Van Helden Relatiegeschenken BVBA as referred to in Article 28 GDPR (a processor's contract) for the processing of personal data by Van Helden Relatiegeschenken BVBA, to the extent that an existing contract between the parties does not already qualify as such a contract.
• Van Helden Relatiegeschenken BVBA shall inform the principal as soon as possible, but in any case without unreasonable delay, of a personal data breach, such to the extent that it concerns personal data that in the context of a contract between the parties have been obtained from the principal or are processed about the principal by Van Helden Relatiegeschenken BVBA and/or concern persons the contract relates to.

Last version: 22 may 2018